Not the only way: the f999 contact page has four active channels, so whichever you use, you will get help from there. Many Dhaka users prefer Telegram and WhatsApp, as responses come quickly.
Telegram Group
New announcements also come here; if you join the group the moderator replies within 1020 minutes, and urgent guidance is posted as well.
See the support team's pinned messages; there are new links to the help center, updates, and login tips.
WhatsApp Support
If you want to send a quick message, this is easy; replies arrive within 15 minutes for common questions, especially for account and app issues.
Send name, user ID, and screenshots of the problem; this saves time, and the team can get to the right place.
Facebook Page
New posts, notices, and community updates are here; if you inbox the page, you get answers to common questions within 30 minutes.
For viewing live notices, users read short updates here instead of long messages.
YouTube Channel
If you need video guides, this channel helps with launching the app, logging in, and finding the help center; there are short videos.
If you leave a question in the comments, the team usually reviews it within 1 business day, a simple way to learn on mobile.